A ten-second drop-off
A courier shouldn't need a receptionist. On the same iPad that checks in visitors, a delivery is three taps — type, carrier, recipient — and the kiosk checks the courier back out on its own. No line, no clipboard, no interruption at the desk.
From drop-off to pickup
Dropped off at the kiosk
The courier taps the delivery type, picks the carrier from quick-picks, and chooses the recipient — then drops and goes. The kiosk checks them out automatically.
Recipient is notified
Whoever it's for gets a Companion push notification if they have a portal account, or an email if they don't — the moment it lands.
Reception tracks it
Every pending pickup shows on the reception dashboard with a waiting-time badge, so a lunch or a parcel never sits forgotten at the desk.
Picked up & logged
Staff mark it picked up and capture who took it. Unclaimed deliveries re-alert automatically until they're collected.
Nothing sits at the desk
Reception gets a live view of every delivery waiting for pickup, ordered by how long it's been sitting. Mark it picked up and capture who took it, re-notify a recipient who hasn't come by, and the awaiting-pickup count rides right on the dashboard.
Actionable alerts
The delivery-arrival notification carries Mark Picked Up and Notify Again buttons right in the bell — no digging through screens.
Automatic reminders
Unclaimed deliveries re-alert the recipient hourly — configurable, up to three nudges — so cold lunches and lost parcels stop happening.
Food & packages together
One flow handles a DoorDash lunch and a FedEx box alike, with the carrier quick-picks that match how deliveries actually arrive.
History & CSV export
Every delivery is logged with recipient, courier, and pickup — searchable, and exportable to CSV whenever you need a record.
Log from anywhere
Staff can log a delivery straight from the iOS app, so a package handed to a nurse in the hall still gets tracked.
On the dashboard
The awaiting-pickup count rides both dashboard payloads, so reception always sees what's still waiting at a glance.