ArrivSure's reputation system automates review requests on Google, Facebook, and Trustpilot — triggered at visitor checkout. Configure timing and visitor-type rules, and every guest gets an easy path to share their experience. Concerns raised in surveys alert your quality team in real time, so you can make it right fast.
Complement reviews with built-in surveys featuring custom questionnaires, sentiment analysis, and two-way visitor messaging for follow-ups. Track review volume, ratings, and sentiment across all your facilities from one analytics dashboard, with side-by-side comparison across your locations.
The Review Pipeline
Visitors complete a quick survey at the kiosk or via SMS link. Every visitor gets an easy prompt to share their experience publicly — and any concern alerts your quality team immediately.
Checkout Survey
Visitor checks out and rates their experience on a 1-5 star survey — at the kiosk or via SMS link.
Review Invitation
An automatic Google, Facebook, or Trustpilot review invitation follows the survey — a friendly ask while the visit is still fresh.
Service Recovery
Your team is alerted to concerns immediately. Use two-way messaging to make it right while it still matters.
Automated SMS survey → review pipeline